In compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), Lonch is committed to ensuring that you have full access to your personal data. This article guides you through the process of accessing your data.
Steps to Access Your Personal Data
Log In to Your Account: Start by logging into your Lonch account. This is a necessary step to ensure the security and privacy of your data.
Navigate to Settings: Go to your account settings using the side menu, and selecting Settings from the menu options.
Contact Customer Service Look for the option labeld "Help Center".
Fill Out the Request Form: Fill out a HelpShift service ticket to request your data to start a conversation with someone who can help you.
Be Patient: Once you have finished submitting your request. Our team will process this and prepare your data for access.
Confirmation and Processing: You will receive a confirmation of your request. The processing time may vary, but we strive to respond as quickly as possible.
Receiving Your Data: Once processed, you will receive a link or a file containing your requested personal data.
Important Considerations
Verification: For security reasons, we may need to verify your identity before processing the data access request.
Data Format: Your data will be provided in a commonly used electronic format for ease of access.
Need Assistance?
If you encounter any issues or have questions about accessing your personal data, please contact our customer service team through the HelpShift portal. We are dedicated to ensuring that your data rights are fully respected and facilitated.